These terms apply to removal and moving services provided by Ozzy Removals ("we", "us", "our") in Perth, Western Australia. By accepting a quote or booking a move with us, you agree to these terms. Your written quote forms part of this agreement. If anything in your written quote differs from these terms, the written quote applies.
1. Quotes and pricing
- Moves are charged per half-hour at the rate for the truck and crew size on your written quote.
- A minimum 2-hour charge applies to every booking.
- A one-off call-out fee covers travel from our depot to your pickup and from your drop-off back to the depot. The amount is shown on your written quote.
- Time is charged from arrival at your pickup address until unloading is finished, in half-hour blocks, unless your quote says otherwise.
- Quotes and estimates are based on the information you give us. If the volume of items, access, or the work required is different on the day, the time taken (and so the cost) may change. We will tell you before extra work starts where we can.
- There is no fuel surcharge within the Perth metro area and no weekend loading.
2. Bookings, changes and cancellations
- Your booking is confirmed once we confirm the date and time with you in writing or by phone.
- Please give us as much notice as possible if you need to change or cancel. Any cancellation or late-change charge will be set out on your written quote before you book.
- Arrival times can be affected by traffic, weather and earlier jobs. We will keep you updated if we are running late.
3. Your responsibilities
- Make sure items are packed and ready unless you have booked our packing service.
- Tell us about stairs, lifts, long walkways, parking limits, and any heavy, fragile or high-value items before the move.
- Arrange lift bookings, loading-dock access and parking permits where needed.
- Remove or secure cash, jewellery, important documents, medication and other valuables, and keep them with you.
- Do not ask us to move dangerous goods (gas bottles, fuel, chemicals, ammunition and the like). We may refuse to move them.
4. Care of your goods and insurance
- We wrap and handle your items with reasonable care and skill.
- Ozzy Removals is insured. If you think something has been damaged, please tell us on the day, or as soon as possible afterwards, with photos, so we can look into it.
- Items packed by you, or items that were already damaged or not properly prepared, may not be covered. Ask us before the move if you want details of what our insurance covers for your items.
5. Payment
Payment is due on completion of the move unless agreed otherwise on your quote. We will tell you the accepted payment methods when you book.
6. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law.
7. Privacy
We handle your personal information in line with our Privacy Policy.