Ozzy Removals ("we", "us", "our") provides removal and moving services in Perth, Western Australia. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us about it.
1. Information we collect
When you request a quote, call, SMS or email us, we may collect:
- your name, phone number and email address;
- your pickup and drop-off suburbs or addresses, moving date, home size and any notes you give us about your move;
- details of the booking, payments and any correspondence with us.
When you visit our website we also collect technical information automatically, such as your device and browser type, pages visited, the ad or link that brought you to the site, and approximate location derived from your IP address. This is collected through cookies and similar technologies (see section 5).
2. How we use your information
- to respond to your enquiry and prepare a quote;
- to book, schedule and carry out your move, and to contact you about it;
- to process payments and keep business records;
- to measure and improve our website and advertising;
- to meet our legal obligations.
We will not sell your personal information.
3. Who we share it with
We only share your information where needed to provide our services or run our business, for example with:
- our movers and staff who carry out your job;
- service providers who host our website, deliver our emails and messages, or process payments;
- advertising and analytics providers (such as Google and Meta) as described in section 5;
- insurers, professional advisers or authorities where required by law or to handle a claim.
Some of these providers store data outside Australia (for example in the United States). Where this happens we take reasonable steps to ensure your information is handled in a way that is consistent with the Australian Privacy Principles.
4. Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law, and then delete or de-identify it.
5. Cookies, analytics and advertising
Our website uses cookies and similar technologies from Google (Google Analytics, Google Ads and Google Tag Manager) and Meta (the Meta Pixel). These help us understand how the site is used, measure which ads lead to enquiries, and show relevant ads to people who have visited our site.
When you submit a quote form, your email address and phone number may be shared with Google and Meta in a hashed (scrambled) form so they can match the enquiry to an ad click. They cannot read the original details from the hash.
You can block or delete cookies in your browser settings, and manage ad personalisation at Google Ad Settings and in your Facebook ad preferences.
6. Direct marketing
We may contact you about your quote or booking. If we send you marketing messages you can opt out at any time by replying STOP, using the unsubscribe link, or contacting us.
7. Access, correction and complaints
You can ask to see or correct the personal information we hold about you. If you think we have mishandled your information, please contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Contact us
9. Changes to this policy
We may update this policy from time to time. The current version is always on this page.